Privacy Policy

This Privacy Policy describes how Jet's Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at pizz-jets.click, place orders, use our online services, or otherwise interact with us. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or otherwise providing us with your personal information, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

This Privacy Policy applies to all users of our website pizz-jets.click, including customers who place orders online, visitors who browse our website, and individuals who contact us for any reason. It covers all personal information collected through our website, mobile interfaces, email communications, telephone interactions, and any other touchpoint with Jet's Pizza.

1. About Us

Jet's Pizza operates as a food service business in the United States. We are dedicated to providing high-quality pizza and food products to our customers. For any questions, concerns, or requests related to this Privacy Policy, please contact us using the following information:

2. Information We Collect

We collect various types of personal information and non-personal information in connection with the operation of our website and the provision of our food services. The categories of information we collect are described in detail below.

2.1 Personal Information You Provide Directly

When you interact with us directly — for example, by creating an account, placing an order, subscribing to our newsletter, contacting customer support, or participating in promotions — we may collect the following categories of personal information:

• Contact Information: Your full name, home or delivery address, city, state, ZIP code, telephone number, and email address.
• Account Credentials: Username, password (stored in encrypted form), and security questions and answers if you create an account on our website.
• Order and Transaction Information: Details of the food items you order, delivery or pickup instructions, special dietary requests, order history, and purchase amounts.
• Payment Information: Credit card numbers, debit card numbers, billing address, and other financial information necessary to process your payment. Please note that full payment card details are processed through secure, PCI-DSS-compliant third-party payment processors; we do not store complete payment card numbers on our own servers.
• Communication Data: Any messages, feedback, complaints, or inquiries you send to us via email, contact forms, or other channels, as well as records of telephone conversations where permitted by law.
• Marketing Preferences: Your preferences regarding marketing communications, including opt-in and opt-out records.
• Loyalty Program Information: If you participate in any loyalty or rewards program we operate, we collect information related to your participation, including points earned and redeemed.

2.2 Information Collected Automatically

When you visit our website, we and our third-party service providers automatically collect certain technical and usage information, including:

• Device Information: IP address, browser type and version, operating system and version, device type (desktop, mobile, tablet), device identifiers, screen resolution, and language settings.
• Usage Data: Pages you visit on our website, links you click, time and date of your visit, time spent on each page, referring URLs, exit pages, search queries entered on our website, and other browsing behavior on our platform.
• Location Data: General geographic location derived from your IP address. If you grant permission, we may also collect more precise location data to assist with delivery address suggestions or to identify nearby locations.
• Log Data: Server logs, error reports, and diagnostic information generated during your use of our website.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies. Please see Section 7 (Cookie Usage) for more information.

2.3 Information from Third Parties

We may also receive personal information about you from third-party sources, including:

• Third-Party Delivery Platforms: If you place an order through a third-party food delivery application or aggregator platform that partners with us, we may receive order and contact information from that platform.
• Payment Processors: Confirmation and limited transaction details from our payment processing partners after a transaction is completed.
• Analytics Providers: Aggregated and anonymized data from web analytics services that we use to understand how our website is used.
• Marketing Partners: Contact and preference information from advertising and marketing partners, where such sharing is permitted by law and appropriate consent has been obtained.
• Social Media Platforms: If you interact with our social media pages or use social login features, the relevant social media platform may share certain profile information with us in accordance with their privacy settings and policies.

3. How We Use Your Information

We use the personal information we collect for a variety of purposes related to the operation of our food service business, improvement of our services, and compliance with our legal obligations. The primary purposes for which we use your information include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup arrangements.
• Creating and managing your customer account.
• Processing payments and issuing receipts or invoices.
• Communicating with you about your orders, including order confirmation, preparation status, and delivery updates.
• Providing customer support and responding to your inquiries, complaints, or feedback.
• Managing your participation in loyalty or rewards programs.

3.2 Website Operation and Improvement

• Maintaining, operating, and improving our website and online ordering system.
• Diagnosing and fixing technical problems, errors, and security vulnerabilities.
• Personalizing your experience on our website, including remembering your preferences and past orders.
• Conducting internal analytics to understand how users interact with our website and services.
• Testing new features, products, and services before broader deployment.

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, special offers, coupons, and other marketing communications about our products and services, subject to your marketing preferences and applicable law.
• Displaying targeted advertisements on our website or on third-party platforms based on your browsing behavior and preferences, where permitted.
• Conducting surveys, contests, sweepstakes, and other promotional activities.
• Analyzing the effectiveness of our marketing campaigns.

You may opt out of receiving marketing communications from us at any time. Please see Section 9 (Your Privacy Rights) for more information on how to exercise your opt-out rights.

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations.
• Responding to lawful requests from government authorities, courts, or law enforcement agencies.
• Enforcing our Terms of Service and other applicable agreements.
• Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities.
• Protecting the rights, property, and safety of Jet's Pizza, our customers, employees, and the public.

3.5 Business Operations

• Conducting internal business analysis, financial reporting, and strategic planning.
• Evaluating potential business transactions, including mergers, acquisitions, or asset sales.
• Training our staff and improving our customer service standards.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your personal information with certain third parties in the circumstances described below.

4.1 Service Providers and Business Partners

We share personal information with carefully selected third-party service providers who perform services on our behalf. These service providers are contractually obligated to use your information only as directed by us and in accordance with our Privacy Policy. Categories of service providers include:

• Payment Processors: Companies that securely process credit card and other payment transactions on our behalf.
• Delivery Partners: Third-party delivery companies or drivers who fulfill delivery orders.
• Web Hosting and Technology Providers: Companies that host our website, manage our databases, and provide information technology infrastructure.
• Email and Marketing Service Providers: Platforms that help us send and manage email communications and marketing campaigns.
• Analytics Providers: Companies such as Google Analytics that help us analyze website usage and performance.
• Customer Support Platforms: Tools and services that help us manage customer inquiries and support tickets.
• Fraud Prevention and Security Services: Companies that help us detect and prevent fraudulent activity and security threats.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, search warrant, or other lawful government request.
• Cooperate with law enforcement agencies in the investigation of criminal activity.
• Protect and defend the legal rights and interests of Jet's Pizza.
• Prevent imminent physical harm to any person.
• Address fraud, security, or technical issues.

4.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the successor entity as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information, and we will inform you of any choices you may have regarding your personal information.

4.4 Aggregated or Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes. This type of information is not considered personal information and is not subject to the protections described in this Privacy Policy.

4.5 With Your Consent

We may share your personal information with additional third parties when we have obtained your explicit consent to do so, such as in connection with specific promotional programs or partnerships.

5. Data Security

We take the security of your personal information seriously and implement a comprehensive set of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Safeguards

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers. Payment card data is processed using PCI-DSS-compliant encryption standards.
• Secure Servers: Our website and databases are hosted on secure servers protected by firewalls and intrusion detection systems.
• Access Controls: We implement strict access controls and authentication protocols to limit access to personal information to authorized personnel only.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems.
• Data Minimization: We collect and retain only the minimum amount of personal information necessary for the purposes described in this Privacy Policy.

5.2 Administrative Safeguards

• Employee training on data privacy and security best practices.
• Confidentiality agreements with employees and contractors who handle personal information.
• Data breach response procedures and incident management protocols.
• Vendor management programs to ensure third-party service providers maintain adequate security standards.

5.3 Important Limitations

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Our general data retention practices are as follows:

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and disposal procedures. Please note that we may retain certain information for longer periods if required by law or if we have a legitimate interest in doing so, such as in connection with ongoing litigation or regulatory investigations.

7. Cookie Usage

Our website uses cookies, web beacons, pixel tags, and other similar tracking technologies to enhance your user experience, analyze website traffic, and deliver targeted advertising. Cookies are small text files that are stored on your device when you visit a website.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website and cannot be switched off. They enable core functions such as user authentication, shopping cart functionality, and secure checkout processes.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users encounter error messages. This data helps us improve the performance and usability of our website.
• Functionality Cookies: These cookies allow our website to remember your preferences, such as your saved delivery address, preferred language, and past orders, to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They may be set by us or by third-party advertising partners. They track your browsing activity across websites to build a profile of your interests.

7.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to use features such as the online ordering system. For detailed information about how we use cookies and how to manage your preferences, please refer to our full Cookie Policy available on our website.

California residents may also exercise their right to opt out of the sharing of personal information collected through cookies for cross-context behavioral advertising purposes. Please see Section 9.2 for more details on California-specific rights.

8. Children's Privacy

We do not knowingly market to, or solicit personal information from, children under the age of 18. Our online ordering services, account creation features, and marketing programs are designed for adult consumers only.

If you are a parent or legal guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our records and systems.

In accordance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13 years of age. If we discover that we have inadvertently collected personal information from a child under 13, we will delete such information as quickly as possible.

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

9.1 General Privacy Rights

All users of our website and services may exercise the following rights:

• Right of Access: You have the right to request a copy of the personal information we hold about you, including the categories of information collected, the purposes for which it is used, and the third parties with whom it is shared.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions, such as where we are required to retain the information to comply with legal obligations or complete a transaction.
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time. You can exercise this right by clicking the "unsubscribe" link in any marketing email we send you, or by contacting us directly at [email protected].

9.2 California Resident Rights (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know: You have the right to know what personal information we have collected about you, the categories of sources from which it was collected, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: While we do not sell your personal information for monetary consideration, we may share certain information with advertising partners in ways that may constitute "sharing" under CPRA. You have the right to opt out of such sharing for cross-context behavioral advertising purposes. To exercise this right, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information (such as precise geolocation, financial account information, or health information) to purposes necessary to provide the services you have requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a different level of service solely because you exercised your privacy rights.

To submit a request to exercise your California privacy rights, please contact us at [email protected] with the subject line "California Privacy Rights Request." We will verify your identity before processing your request and will respond within 45 days, as required by law (with the possibility of a 45-day extension in certain circumstances).

9.3 Exercising Your Rights

To exercise any of the privacy rights described in this section, please submit a request to us by:

• Email: [email protected] (include "Privacy Rights Request" in the subject line)
• Website: pizz-jets.click (via our contact form)

We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before processing your request. We may also ask you to provide additional information to help us locate your records.

10. International Data Transfers

Jet's Pizza is operated in the United States, and your personal information is primarily collected, stored, and processed within the United States. If you are accessing our website or services from outside the United States, please be aware that your personal information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and providing us with your personal information, you consent to the transfer of your information to the United States. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, including implementing appropriate contractual safeguards when transferring personal information internationally.

If you are located outside the United States and have concerns about cross-border data transfers, please contact us at [email protected] for more information about the safeguards we have in place.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Jet's Pizza. These may include third-party delivery platforms, social media platforms, payment processors' websites, and advertising partners' pages. This Privacy Policy does not apply to those third-party websites or services.

We are not responsible for the privacy practices or the content of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not constitute an endorsement or recommendation of the third-party website or its privacy practices.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature or setting that signals to websites that you do not want your online activities tracked. At this time, our website does not respond to DNT signals in a standardized way, as there is no universally accepted standard for how websites should respond to such signals.

However, we provide you with choices regarding the use of your personal information for tracking and advertising purposes, as described in this Privacy Policy and our Cookie Policy. California residents may exercise their right to opt out of the sharing of personal information through targeted advertising by contacting us at [email protected].

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or other relevant factors. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on our website at pizz-jets.click with a revised "Last Updated" date.
• Sending an email notification to the email address associated with your account (where applicable).
• Displaying a prominent notice on our website homepage or within your account portal.

Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue your use of our website and services and contact us to request deletion of your personal information.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The date at the top of this Privacy Policy indicates when it was most recently updated.

14. Filing Complaints with Regulatory Authorities

If you believe that we have violated your privacy rights or failed to comply with applicable data protection laws, you have the right to file a complaint with the appropriate regulatory authority.

14.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) is the primary federal agency responsible for consumer protection and enforcement of privacy-related laws. If you have a complaint about our privacy practices that we have been unable to resolve to your satisfaction, you may contact the FTC at:

14.2 California Privacy Protection Agency (CPPA)

If you are a California resident and believe that we have violated your rights under the CCPA/CPRA, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

14.3 State Attorney General Offices

Residents of other states may also have the right to file privacy-related complaints with their respective state attorney general's office. We encourage you to research the regulatory authority applicable to your state of residence.

Before filing a complaint with a regulatory authority, we encourage you to first contact us directly at [email protected] so that we may have the opportunity to address your concerns.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. Our privacy team is available to assist you with any privacy-related inquiries.

We are committed to resolving privacy-related inquiries and complaints promptly and fairly. We aim to acknowledge your inquiry within 5 business days and to provide a substantive response within the timeframes required by applicable law.